Incoming Resources
- 7 tenets of Taxi Terry, how every employee can create and deliver the ultimate customer experience, Scott McKain
- The customer service solution, managing emotions, trust, and control to win your customer's business, by Sriram Dasu and Richard Chase
- Fish! [book club kit], a proven way to boost morale and improve results, by Stephen C. Lundin, Harry Paul, and John Christensen
- The innovator's dilemma, when new technologies cause great firms to fail, Clayton M. Christensen
- Design like Apple, seven principles for creating insanely great products, services, and experiences, John Edson with Ernest Beck