Incoming Resources
- Come on in, the book of openings
- How conversation works., 6 lessons for better communication
- There's no such thing as public speaking, making any presentation or speech as persuasive as a one-on-one conversation, Jeanette and Roy Henderson
- The fine art of small talk, Debra Fine
- Knowing what to say, finding the words to fit any situation, by Patti Kelley Criswell ; illustrated by Angela Martini
- Say it-- right, how to talk in any social or business situation, Lillian Glass
- How to talk so people listen, connecting in today's workplace, Sonya Hamlin