Incoming Resources
- Dealing with difficult people in the library, Mark R. Willis
- The makerspace librarian's sourcebook, edited by Ellyssa Kroski
- Assessing service quality, satisfying the expectations of library customers, Peter Hernon, Ellen Altman, Robert E. Dugan
- Anime clubs for public libraries, a practical guide for librarians, Chantale Pard
- Customer service excellence, a concise guide for librarians, Darlene E. Weingand
- 25 ready-to-use sustainable living programs for libraries, Ellyssa Kroski
- Teaching life skills at the library, programs and activities on money management, career development, and more, Kimberli S. Buckley
- Customer service, a how-to-do-it manual for librarians, Suzanne Walters
- Information privacy fundamentals for librarians and information professionals, Cherie L. Givens