Bibliograph

Customer service excellence, a concise guide for librarians, Darlene E. Weingand

Type

Label

Customer service excellence, a concise guide for librarians, Darlene E. Weingand

Language

eng

Bibliography note

Includes bibliographical references (p. 125-129) and index

Illustrations

illustrations

Index

index present

Literary Form

non fiction

Main title

Customer service excellence

Nature of contents

bibliography

Oclc number

35559206

Responsibility statement

Darlene E. Weingand

Series statement

ALA editions

Sub title

a concise guide for librarians

Table Of Contents

The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index

Classification